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Delivery
Your order will be processed within 1-2 business days from the date of registration. The presence of a name tag in the order adds 1-2 business days to the order processing time, since we make each tag individually. After processing, we transfer the order to your chosen delivery service.
Delivery is carried out by SDEK and Russian Post to the pick-up point or by courier to the door. The cost of the service is calculated individually and will be indicated in the shopping cart when placing an order. You can also check the approximate delivery times in your shopping cart.
After placing an order on the website to your email. You will receive a letter from the transport company with an individual order tracking number and the planned delivery date.
Free pickup in St. Petersburg: you can pick up your order during business hours at the address: st. Khimicheskiy lane 1, bldg. 2. The manager will contact you when the order is ready for pickup.
International delivery is carried out to countries to which delivery from the Russian Federation is possible. If you are placing an order from abroad, please contact us to clarify the possibility of delivery to your country.
Delivery is carried out by SDEK and Russian Post to the pick-up point or by courier to the door. The cost of the service is calculated individually and will be indicated in the shopping cart when placing an order. You can also check the approximate delivery times in your shopping cart.
After placing an order on the website to your email. You will receive a letter from the transport company with an individual order tracking number and the planned delivery date.
Free pickup in St. Petersburg: you can pick up your order during business hours at the address: st. Khimicheskiy lane 1, bldg. 2. The manager will contact you when the order is ready for pickup.
International delivery is carried out to countries to which delivery from the Russian Federation is possible. If you are placing an order from abroad, please contact us to clarify the possibility of delivery to your country.
Payment
You can pay for your order online on the website with bank cards (Visa, Mastercard, MIR), SBP (Fast Payment System), through payment services (T‑Pay, SberPay, Yandex Pay) or through services for paying for purchases in installments (Shares from T-Bank, Yandex Split).
After payment to your email. You will receive a payment receipt by email, as well as information about the contents of your order.
All transactions are protected by the 3D Secure system. Your bank card data is transmitted only in encrypted form and is not stored on our web server.
After payment to your email. You will receive a payment receipt by email, as well as information about the contents of your order.
All transactions are protected by the 3D Secure system. Your bank card data is transmitted only in encrypted form and is not stored on our web server.
Exchange and return
Contact us and inform us of your intention to exchange or return the product.
You have the right to exchange/return goods of good quality purchased from the Moneo online store within 14 days from the date of receipt of the order, provided that the packaging and its parts are completely intact, the presentation of the product and all its consumer properties in accordance with Federal Law No. 2300−1 “On the Protection of Consumer Rights”.
Once we receive the item, we will issue an exchange or refund in full, excluding shipping costs.
If we confirm that the product is defective, we will cover the shipping costs.
You have the right to exchange/return goods of good quality purchased from the Moneo online store within 14 days from the date of receipt of the order, provided that the packaging and its parts are completely intact, the presentation of the product and all its consumer properties in accordance with Federal Law No. 2300−1 “On the Protection of Consumer Rights”.
Once we receive the item, we will issue an exchange or refund in full, excluding shipping costs.
If we confirm that the product is defective, we will cover the shipping costs.
Contacts
FAQ
Yes, we have a personal promotional code for the client’s birthday. To receive it, you must send a confirmation document with your date of birth and your full name (passport or driver’s license) to Direct or info@moneobrand.com.
Yes, we ship orders to almost all countries, except in cases where the customs legislation of the recipient country imposes restrictions on the import of such goods.
To neighboring countries (Belarus, Kazakhstan, etc.) - up to 7 days. To Europe, USA and UAE - from 3 to 4 weeks, which is due to the duration of customs procedures.
Use the shoulder strap as your primary carrying method. The upper handle is an auxiliary element and is not designed for constant load - this will avoid deformation and wear.
We are open to partnership. Send your application in free form to info@moneobrand.com. It is advisable to attach a presentation, links to a portfolio or a story about your experience to the letter.
The use of alcohol-containing and aggressive cleaning agents is prohibited. For cleaning, use soft, lint-free, alcohol-free wipes, our Moneo care product, oil-based brush wipes or clear shoe wax - it cleans, restores shine and creates a protective layer.
New deliveries arrive strictly on the last and first day of each month.
Contact us immediately, attaching photo and video materials that clearly demonstrate the marriage. We will promptly offer a solution: replacement or refund.
At the moment, payment is accepted by bank transfer according to the details. After agreeing on the order, we will issue an invoice with detailed instructions.
We do not have a retail store, but a visit to the office is possible by prior arrangement. The office is located a 10-minute drive from the Baltiyskaya metro station in St. Petersburg.
Yes. The minimum volume is from 20 units (Medium and Large models). A combination of any colors within one batch is allowed.
Hair stylists often choose the Large size. Its internal volume allows you to conveniently place several curling irons, stylers and a full set of styling products.
Yes, the M mat is universal: it fits exactly both Medium and Large sizes.
No. Each holder is designed strictly for the dimensions of a specific model. The holder for Medium is not compatible with Large, and vice versa - this guarantees reliable fixation.